Job Description

This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative -  may perform some/all of the following tasks:   

• Answers inquiries by clarifying desired information; researching, locating, and providing information  

 • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems 

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests 

  • Maintains call center database by entering information and document customer interaction 

  • Updates job knowledge by participating in educational opportunities and knowledge management 

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.  

 • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  

 • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.  

 • Maintains call center database by entering information and document customer interaction.  

 • Updates job knowledge by participating in educational opportunities and knowledge management.  

 • Develops appropriate reporting requirements by supervisor or manager  

 • Handles Subject Matter Expert inquiries and assist other team members  

 • Assists in the training of new-hires and assist in quality assurance activities