Job Description

The nation’s largest property and casualty insurance provider, and the largest auto insurance provider is looking for motivated individuals to train within our customer service department. As a Customer Service Representative, you will act as the main point of contact between the company and the client they are assigned, and you must use the utmost care when handling communications to ensure the highest level of service is provided.

This is an entry-level position with a starting salary of $16 per hour and is a true contract-to-perm opportunity. This company offers tremendous growth opportunities for motivated individuals.

This company provides a great work environment that is committed to inclusiveness, employee growth, and community involvement. Many employees have been with the company for 10 + years!

Excellent benefits are provided, including:

• Generous paid time off
• Health and Dental insurance
• Retirement benefits
• Training
• Tuition assistance

Individuals with the following qualities will be a great fit:

• Outgoing and engaging in person and over the phone
• Engaged, motivated, and willing to learn
• Someone tech-savvy
• Servant mentality
• Positive attitude, and a problem solver
• Career-focused

Successful Candidates:

Have come from other industries such as retail and hospitality. You don’t need to have call-center experience to get in the door. Have a positive attitude, great work ethic and a desire to serve.

Basic Job Requirements:

• On-site training in Richardson, TX from 10:30am to 7:30pm for a period of 5-9 weeks.
• Commitment to less than 3 days of planned PTO in the first 6 months.
• Shift schedule of 2:30pm to 11:00pm with two 15-minute breaks and a 30-minute lunch break.
• 5 day scheduled work week (Monday through Sunday) planned 6-9 months in advance.
• 2 days off per week with one day being a weekday and the other a weekend day.
• Applicants must submit to and complete a basic background check before starting.

Training & Onboarding:

To get started, a commitment of 5-9 weeks for on-site training between 10:30am and 7:30pm is required. Training is comprehensive and if planned PTO during this time exceeds 2 days you will be moved into a later training cycle, delaying your first day.

Application Process:

Once you click ‘Submit’ below, you’ll be ushered through the entire application process, which takes approximately 15 minutes. This includes the collection of basic information, your work preferences, a recorded video interview and a confirmation of the job requirements. The recorded video interview is your chance to showcase your experience and expertise and can make your application rise to the top of the stack! There are also brief typing and internet speed tests that will qualify you for the role. 

If you are on a mobile device, no worries, you can proceed with your application now and defer the typing and internet speed tests to a later time. If you’re a good fit for the role, you’ll schedule a call with one of our career liaisons to confirm your commitment and finalize any details.

We look forward to having you apply!